Unit Director - Adult Emergency (NURSE SVC MGR 2)

UCSF Medical Center
Job Type:
Full Time
Posted Date:
Jun. 18th 2019
  • San Francisco, CA 94102

Job Description

At UCSF Health, our mission of innovative patient care, advanced technology and pioneering research is redefining what's possible for the patients we serve - a promise we share with the professionals who make up our team.
Ranked by U.S. News & World Report as the number one hospital in California - and among the top six in the country - UCSF Health is committed to providing the most rewarding work experience while delivering the best care available anywhere. In an environment that allows for continuous learning and opportunities for professional growth, UCSF Health offers the ideal atmosphere in which to best use your skills and talents.

Department Description

The Emergency Department at UCSF Medical Center provides care to patients with urgent medical conditions ranging from complex problems such as heart attacks and strokes to simple but pressing conditions such as cuts and broken bones. Care is provided 24 hours a day, serving more than 40,000 patients a year.

Our team includes board-certified emergency medicine specialists, nurses trained in emergency and critical care and other specialists who are called upon as needed in areas such as gynecology, neurology, obstetrics, orthopedics, pediatrics and surgery.

Job Summary

Involved in ensuring optimal patient outcomes through effective leadership and / or provision of patient care delivery in assigned nursing unit(s) or area(s). Promotes environment for a shared voice in nursing practice and exchange of ideas to continually improve nursing and patient care outcomes.
Accountable for the quality, safety, and cost-effectiveness of patient care.
Consults and collaborates with other health care professionals to coordinate the management of patient care. Serves as a resource to staff, physicians, students and others.

Required Qualifications

* Bachelor's Degree or Master's Degree in Nursing
* Active Registered Nurse licensure in the State of California
* Active American Heart Association CPR Certification
* Active American Heart Association ACLS Certification
* Active American Heart Association PALS Certification
* Progressive and recent nursing administration and leadership experience in Emergency Services in an academic medical center (within the last 5 years)
* Strong hospital management experience, with progressive and in-depth expertise in patient care services; knowledge of hospital / clinic operations in a hospital or medical center setting; knowledge of appropriate professional standards for the department and team
* Excellent communications and interpersonal skills to foster and promote an environment for effective communication and collaborative decision making across multiple units and disciplines
* Excellent leadership, fiscal and operations management skills, with the ability to collaborate effectively with physicians, management and staff from all disciplines; ability to create and maintain a goal-oriented climate of teamwork, collaboration and excellence in patient outcomes
* Strong knowledge of relevant healthcare information technology and patient care workflows and processes
* Strong knowledge of relevant regulatory requirements, as well as related legislative, accreditation, licensing and compliance environments
* The flexibility to orient and work at all UCSF Medical Center locations

Preferred Qualifications

* ANCC RN specialty certification in Nurse Executive or Nurse Executive-Advanced or Certification in Emergency Nursing (CEN)
* Master's Degree in Nursing or relevant area


* Active Registered Nurse licensure in the State of California
* Active American Heart Association CPR Certification
* Active American Heart Association ACLS Certification
* Active American Heart Association PALS Certification

Living Pride Standards

Service Excellence
* Demonstrates service excellence by following the Everyday PRIDE Guide with the UCSF Medical Center standards and expectations for communication and behavior. These standards and expectations convey specific behavior associated with the Medical Center's values: Professionalism, Respect, Integrity, Diversity and Excellence, and provide guidance on how we communicate with patients, visitors, faculty, staff, and students, virtually everyone, every day and with every encounter. These standards include, but are not limited to: personal appearance, acknowledging and greeting all patients and families, introductions using AIDET, managing up, service recovery, managing delays and expectations, phone standards, electronic communication, team work, cultural sensitivity and competency.
* Uses effective communication skills with patients and staff; demonstrates proper telephone techniques and etiquette; acts as an escort to any patient or family member needing directions; shows sensitivity to differences of culture; demonstrates a positive and supportive manner in which patients / families/ colleagues perceive interactions as positive and supportive. Exhibits team work skills to positively acknowledge and recognize other colleagues, and uses personal experiences to model and teach Living PRIDE standards.
* Exhibits tact and professionalism in difficult situations according to PRIDE Values and Practices
* Demonstrates an understanding of and adheres to privacy, confidentiality, and security policies and procedures related to Protected Health Information (PHI) or other sensitive and personal information.
* Demonstrates an understanding of and adheres to safety and infection control policies and procedures.
* Assumes accountability for improving quality metrics associated with department/unit and meeting organizational/departmental targets.
Work Environment
* Keeps working areas neat, orderly and clutter-free, including the hallways. Adheres to cleaning processes and puts things back where they belong. Removes and reports broken equipment and furniture.
* Picks up and disposes of any litter found throughout entire facility.
* Posts flyers and posters in designated areas only; does not post on walls, doors or windows.
* Knows where the Environment of Care Manual is kept in department; corrects or reports unsafe conditions to the appropriate departments.
* Protects the physical environment and equipment from damage and theft.
The flexibility to orient and work at all UCSF Medical Center locations is required.

Equal Employment Opportunity

The University of California San Francisco is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Further information about the University of California, San Francisco, is available at diversity.ucsf.edu. UCSF seeks candidates whose skills, and personal and professional experience, have prepared them to contribute to our commitment to diversity and excellence, and the communities we serve.

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